M5 Systems Return Policy

For your convenience, we've highlighted the key points of our return policy below.

Note! This is only a summary. Please make sure you are familiar with the entire Return Policy. Please note that M5 Systems does not offer any technical support. Please direct technical questions to the manufacturer.

---

General Return Policy
Products sold by M5 Systems are covered under our 30 day return period, unless stated otherwise.

• To return a product, a Return Merchandise Authorization (RMA) number must be requested from M5 Systems within 30 days of the date the product was shipped to you. After 30 days, all product returns must be handled directly by the manufacturer or warranty provider.
• All RMA numbers are valid for 10 days from the date issued.
• All products must be returned in like-new condition, including original packaging and all documentation and accessories. Charges will be applied for all missing accessories or parts. M5 Systems will not accept items that have been physically damaged or misused. Overclocking or improper installation of CPU fans will cause CPUs to chip or burn. All chipped and burnt CPUs are considered physically damaged and are not eligible for replacement or refund.
• Products that are defective and/or DOA (Damaged on Arrival) and/or the seal of included software is broken, can only be returned for repair / replacement. M5 Systems will not honor requests for exchanges under any circumstances.
• M5 Systems does not offer cross ship services.
• Return shipping fees are the responsibility of the customer. Shipping fees are not refundable.
• 15% restocking fee applies to all refunds.

Special Exceptions

CPU | Hard Drive | Memory | Monitor

In addition to the general policies above, the following also apply to these categories:

• Arrangement for a return must be made within 15 days from the date the item is shipped.
• Products that are defective and/or DOA, can only be returned for repair / replacement.
• 15% restocking fee on returns for refund.

CDR/RW Media | Digital Camera & Accessories | DVD-RAM/RW | Open-Box Products | Opened DVD-R/RAM/RW Media  |    Opened Software  |   Printer & Accessories  |  Projectors/Lamps & Accessories | Refurbished Products | Server & Server related products   |  Handhelds/PDAs | Special Order Items

In addition to the general policies above, the following also apply:

• NO REFUNDS are accepted for any items in these categories.
• Products that are defective can only be returned for repair/replacement.

Last Revised: Sunday, April 1, 2007 at 07:46AM Mountain Standard Time.